Refund Policy

At TechPro, we’re committed to providing you with the best CNC equipment and the best customer support. If for any reason you’re dissatisfied with your purchase, you may request a refund under the terms of this refund policy. This policy supplements, but does not replace, TechPro’s Limited Warranty or any other clause in our contract.

How to Request a Refund

To initiate a refund request, please follow these steps:

1. Submit a formal written request by emailing admin@techprocnc.com or calling +86-17686683792.
2. Our team will guide you through the process and confirm the next steps.

Eligibility Criteria for Refunds

1. Time limit:
   • Products must be returned within 30 days of the date of shipment.
   • Items received after the 30-day period will not be eligible for a refund.
2. Product condition:
   • The returned product must be in its original condition, without damage, modifications or wear and tear beyond the scope of normal use.
   • Any damaged or altered products are not eligible for a refund.
3. Deduction of amounts:
   • Applicable shipping, transaction and packaging fees will be deducted from the refund amount.
   • The remaining amount will be transferred to the original payment method after approval.

Refund Processing

• Upon receipt of the returned product, our quality assurance team will inspect it to confirm whether it is eligible for a refund.
• If the return is approved, the refund will be processed within 24 hours of inspection.

Refund Method:

• Payments made by credit or debit card or bank transfer will be refunded to the original payment account.
• For PayPal transactions, refunds are usually credited within 2 hours, but processing times may vary depending on your financial institution.

Important Note

• Refunds will only be issued for products returned within the stipulated 30-day period.
• No refunds will be issued for damaged, incomplete or modified products in any way.
• To ensure that the product is not damaged during transit, it is the purchaser’s responsibility to ensure that the product is packaged securely and shipped safely.

If you have any questions or need assistance with the refund process, please contact our customer service team. At TechPro, your satisfaction is our top priority and we are committed to providing seamless and professional solutions to any issues.