Complaints and Suggestions

Your Voice, We Care !

At TechPro, we are committed to providing high-quality CNC equipment and excellent customer service. We know that listening to customer feedback is the key to our continuous improvement and growth, so we value every one of your complaints and suggestions. Whether it is the experience of using our products or suggestions for after-sales service, your voice will help us do better.

Why your feedback is important to us?

Drive product improvement: Your feedback can help us find deficiencies in our products and make necessary improvements to better meet market needs.

Optimize customer experience: By analyzing your opinions, we are able to optimize each link in the customer purchase and use process and improve overall customer satisfaction.

Build lasting customer relationships: We want to build trust with our customers, actively respond to your voice, and let you feel that we value every customer.

We welcome the following types of feedback to TechPro:

Product quality issues: ① The equipment received is faulty or does not meet the description. ② Technical problems encountered during use or performance is not up to standard.
After-sales service experience: Feedback on the response speed, professionalism and attitude of our customer service team.
and Installation or repair service experience.
Suggestions on the purchase process: Do our sales representatives respond professionally and provide you with the best solutions?, whether they provide complete product details information and instructions you need?
Any other relevant comments: Other ideas or suggestions about our brand.

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If you have any complaints or suggestions to TechPro, you can contact us at any time by email, phone, WhatsApp, FaceBook, Youtube or this form.

Our commitment:

Timely response: For each feedback to TechPro, we will evaluate it as soon as possible and give you a reply within 3 working days.

Continuous improvement: Each of your feedback will be carefully recorded and analyzed to form a long-term improvement plan.

Thank you for your valuable comments! We appreciate your time and trust. Let us work together to improve our service and product quality, and ensure that every experience you have at TechPro can feel our sincerity and care.